Your payroll subscription needs to be renewed from time to time so that you can use the payroll feature properly. Not renewing the subscription can trigger QuickBooks Desktop error PS038, which can stop users from using payroll features like direct deposit or paying employees. Many issues can trigger this error, like an old version of QuickBooks or stuck paychecks. If you get the QuickBooks error PS038, you can easily fix it by following the steps in this blog.
If you can’t figure out how to get rid of error PS038 in QuickBooks using the solutions mentioned in this article, you can dial +1(855)-955-1942 and get help from our team of QB experts
Possible Reasons Why You Are Receiving Error Message PS038
you may be dealing with one or more of the following issues if QuickBooks payroll won’t update the error PS038.
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Your payroll subscription is no longer active, or the membership is not verified.
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Your QuickBooks Desktop program is outdated or discontinued, and running QB payroll with such a version can trigger issues in the form of errors.
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The QuickBooks payroll version you’re using is not compatible with your version of QuickBooks, which is why you’re getting errors when you run it.
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You try to send the paychecks online, but they get stuck because of network problems or incorrect info in the paychecks.
Let’s Learn How to Rectify the PS038 Error in QuickBooks Desktop
Using the methods below, you can easily get rid of the QuickBooks payroll update error PS038.
Solution 1: Find the Stuck Checks and Rebuild the Data that has been Damaged
You can easily fix error PS038 while updating payroll by finding and fixing any stuck paychecks.
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Start QuickBooks Desktop, click the ‘Edit’ icon, choose ‘Find,’ and then go to the ‘Advanced’ section.
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Choose the ‘Choose Filter Segment’ option, then hit ‘Detail Level,’ ‘Summary,’ and ‘Check’ to see which paychecks have ‘Online Status.’
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Choose Online to Send from the drop-down menu that appears, then click the Find button again to find the paychecks that haven’t been sent. Then, go to the File menu at the top of the menu bar and click on the Utilities tab.
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Choose ‘Verify Data,’ and then, once the data has been checked, choose ‘Rebuild Now’ to fix the damage and see if the PS038 error has been resolved.
Solution 2: Update QB Desktop and Send the Usage Information from the Employee Tab
You need to update QuickBooks Desktop to the most recent version and try again to send the payroll data by going through the following steps.
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Open QuickBooks and go to the Update Now tab. Select Update QuickBooks Desktop and then hit Reset Updates.
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Download the latest updates, and when you’re done, rerun QuickBooks and choose Install Now to install the updates, then go to the Employees menu.
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Choose ‘My Payroll Admin’ and then ‘Send Usage Data’ to see if the payroll is being sent correctly and if the PS038 mistake has been fixed.
Conclusion
You can fix the QuickBooks Error PS038 with the methods given above. If the error message keeps re-appearing, you can dial +1(855)-955-1942 to connect with our support team.
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